Our Refund Policy

To All Assignments Help Website Customers

I’m Stephen Joseph, and I oversee our Quality Assurance Team. I’ve been working with refund issues for over 5 years and can guarantee that we are available 24/7 to help you if something is wrong.

Do you know how the investigation process looks from both sides?


The client only needs to contact our Support Team via phone or tawk.to live chat if you are having problems with your order. Sometimes your comments are not very detailed, which causes the investigation to take longer. Please be as specific as possible in your complaints to save valuable time and speed up the resolution.

Your order is moved to the Under Investigation status once the cancellation request is received. It should be noted that while the order is in the status, the money for the order is on hold, and the writer cannot upload any files or revisions.

Our end

  • Examine your lengthy and detailed complaints forwarded by our support.
  • Examine your initial requirements (Order details).
  • Examine your conversation with the writer.
  • Examine the paper or essay provided by the tutor.
  • Make a comparison between your complaints with the completed paper
  • Determine whether the refund option is viable based on the outcomes of the preceding points
  • The eligible amount will be returned to your balance if you answer yes. You can leave the money returned on your Assignment website balance and use it for future purchases or request a refund to your payment method by clicking the Request Refund button.
  • You can send a follow-up message about the investigation
  • Apply disciplinary measures (fine, block, or ban) to the writer who did not follow your instructions.

We can guarantee an objective investigation process because we are always willing to refund your money if we are found to be at fault. We want our customers to have a positive experience with us every time they choose us, and we will do everything we can to make that happen.


Stephen Joseph

QA Supervisor

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